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TERMS AND CONDITIONS

"Please review our policies carefully. Continued use of our website signifies your acceptance of these terms."

TERMS AND CONDITIONS

Last Updated: 7 October 2026

1. Introduction

Welcome to Thottee India (“Company”, “we”, “our”, or “us”).

These Terms of Service (“Terms” or “Terms of Service”) govern your use of our website located at thottee.com (the “Service”), operated by Thottee India.

Our Privacy Policy also governs your use of our Service and explains how we collect, safeguard, and disclose information that results from your use of our website.

Your agreement with us includes these Terms and our Privacy Policy (collectively, the “Agreements”). By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by these Agreements.

If you do not agree with or cannot comply with these Agreements, you should not use the Service. If you have any questions or concerns, please contact us at support@thottee.com.

These Terms apply to all visitors, users, customers, and others who access or use the Service.

2. Communications

By using our Service, you agree that we may send you service-related communications concerning your orders, transactions, account, deliveries, refunds, cancellations, security, or other matters necessary to provide our services.

Where permitted by applicable law, we may also send newsletters, marketing, promotional materials, offers, and other information relating to our products and services.

You may opt out of promotional communications by using the unsubscribe option provided in the communication or by contacting us at support@thottee.com.

Service-related communications that are necessary for fulfilling an order or providing our services may continue where reasonably required.

3. Purchases

If you wish to purchase any product made available through the Service (“Purchase”), you may be asked to provide information relevant to your Purchase, including your name, contact information, billing information, shipping information, and other details necessary to process and deliver your order.

You represent and warrant that:

  1. You have the legal right to use the payment method selected for your Purchase; and

  2. The information you provide to us is true, accurate, complete, and current.

We may use third-party payment and service providers for facilitating payments and completing Purchases. Information provided for these purposes will be handled in accordance with our Privacy Policy and the applicable terms and policies of the relevant service provider.

We reserve the right to refuse or cancel an order at any time for reasons including, but not limited to:

  • Product availability;

  • Errors in product descriptions;

  • Pricing or listing errors;

  • Errors in your order information;

  • Payment issues;

  • Suspected fraud or unauthorized transactions;

  • Delivery limitations;

  • Stock discrepancies; or

  • Other legitimate operational or legal reasons.

If an order is cancelled after payment has been received, any applicable refund will be processed in accordance with our Cancellation & Refund Policy and applicable law.

4. Contests, Sweepstakes and Promotions

Any contests, sweepstakes, discounts, campaigns, or other promotions (collectively, “Promotions”) made available through the Service may be governed by terms that are separate from these Terms of Service.

If you participate in any Promotion, please review the applicable Promotion terms and our Privacy Policy.

If the rules of a Promotion conflict with these Terms of Service, the specific Promotion terms will apply to the extent of the conflict.

5. Refunds

Refunds and replacements for eligible products (damaged in transit, wrong items, or missing parcels) are processed in accordance with our Cancellation & Refund Policy within 7 days of delivery upon verification. Perishable live plants are subject to our transit damage guidelines.

6. Content

Content found on or through this Service, including text, product descriptions, photographs, graphics, logos, illustrations, designs, and other materials, is the property of Thottee or is used with permission from the applicable rights holder.

You may not distribute, modify, transmit, reuse, download, repost, copy, reproduce, publish, or commercially exploit such Content, whether in whole or in part, without our prior written permission, except where such use is expressly permitted under applicable law.

7. Prohibited Uses

You may use the Service only for lawful purposes and in accordance with these Terms.

You agree not to use the Service:

  1. In any way that violates any applicable law or regulation of India;

  2. For the purpose of exploiting, harming, or attempting to exploit or harm minors;

  3. To transmit or procure the sending of unsolicited advertising, promotional material, spam, or similar communications;

  4. To impersonate or attempt to impersonate the Company, a Company employee, another user, or any other person or entity;

  5. In any way that infringes upon the rights of others or is unlawful, fraudulent, threatening, harmful, or otherwise improper;

  6. In any manner that restricts or inhibits another person's use or enjoyment of the Service;

  7. In any manner that may harm Thottee, its customers, or other users or expose them to liability.

Additionally, you agree not to:

  1. Use the Service in any manner that could disable, overburden, damage, or impair the Service or interfere with another party's use of the Service;

  2. Use robots, spiders, crawlers, scraping tools, or other automated devices to access the Service for unauthorized purposes;

  3. Use manual processes to monitor, copy, reproduce, or extract material from the Service without prior written permission;

  4. Use any device, software, or routine that interferes with the proper working of the Service;

  5. Introduce viruses, Trojan horses, worms, logic bombs, or other malicious or technologically harmful material;

  6. Attempt to gain unauthorized access to, interfere with, damage, or disrupt any part of the Service or any server, computer, or database connected to the Service;

  7. Conduct or attempt to conduct denial-of-service or distributed denial-of-service attacks;

  8. Take any action intended to manipulate, damage, or falsify the Company's ratings, reviews, or reputation; or

  9. Otherwise attempt to interfere with the proper working of the Service.

8. Analytics

We may use third-party service providers to monitor, measure, and analyze the use of our Service.

Such analytics may help us understand website performance, customer interactions, usage patterns, and opportunities to improve our website and services.

Any applicable collection or processing of information through analytics services will be handled in accordance with our Privacy Policy.

9. No Use by Minors

The Service is intended for individuals who are at least eighteen (18) years old.

By accessing or using the Service, you represent that you are at least eighteen (18) years old and have the legal capacity and authority to enter into these Terms.

If you are under eighteen (18) years of age, you should not independently access, register for, or use the Service to place Purchases.

10. Accounts

Where the Service permits you to create an account, you agree that:

  • You are at least eighteen (18) years old;

  • The information you provide is accurate, complete, and current;

  • You will maintain the confidentiality of your account credentials;

  • You will take reasonable steps to prevent unauthorized access to your account; and

  • You will notify us promptly if you become aware of unauthorized access or a security breach involving your account.

You are responsible for activities carried out through your account, except where such activities result from circumstances beyond your reasonable control or from a security issue for which you are not responsible.

We reserve the right to refuse service, suspend or terminate accounts, remove or edit content, or cancel orders where reasonably necessary, including in cases involving violations of these Terms, fraud, misuse, security concerns, or unlawful activity.

11. Intellectual Property

The Service and its original content, features, functionality, product materials, website design, graphics, text, logos, trademarks, and other materials are owned by Thottee or used under appropriate authorization.

The intellectual property associated with the Service is protected under applicable Indian laws, including the Copyright Act, 1957, the Trade Marks Act, 1999, and other applicable intellectual property laws.

Nothing in these Terms grants you any ownership interest in Thottee's intellectual property.

You may not use Thottee's name, trademarks, logos, branding, content, photographs, product materials, or other intellectual property in connection with any product, service, website, advertisement, publication, or commercial activity without prior written permission from Thottee.

12. Copyright and Intellectual Property Policy

Thottee respects the intellectual property rights of others and expects users of the Service to do the same.

If you believe that any material appearing on the Service infringes your copyright or other intellectual property rights, you may submit a written notice to support@thottee.com with the subject line:

“Copyright Infringement”

Your notice should provide sufficient information for us to understand and investigate the alleged infringement, including, where applicable:

  1. Identification of the copyrighted work or other intellectual property right that you believe has been infringed;

  2. A description of the material alleged to be infringing;

  3. The specific location or URL where the allegedly infringing material appears on the Service;

  4. Your name and contact details;

  5. A statement explaining why you believe the use is unauthorized; and

  6. Any supporting information or documentation reasonably necessary to evaluate the complaint.

Thottee may review and take appropriate action in response to legitimate infringement complaints in accordance with applicable Indian law.

13. Copyright Infringement Notices and Procedure

All copyright infringement notices relating to material available on thottee.com should be directed to:

Email: support@thottee.com
Subject: Copyright Infringement

Upon receiving a sufficiently detailed complaint, Thottee may review the relevant material and, where appropriate and legally required, take reasonable steps including requesting clarification, restricting access to material, removing material, or contacting the relevant parties.

A person submitting a copyright infringement complaint should ensure that the information provided is accurate and submitted in good faith.

Nothing in this section limits any rights or remedies available under the Copyright Act, 1957, or other applicable laws of India.

14. Error Reporting and Feedback

You may provide us directly at support@thottee.com with information and feedback concerning errors, suggestions for improvements, ideas, problems, complaints, and other matters related to our Service (“Feedback”).

By submitting Feedback, you acknowledge that:

  1. You do not acquire ownership of Thottee's intellectual property merely by submitting Feedback;

  2. Thottee may independently develop ideas or improvements similar to your Feedback;

  3. You should not submit confidential or proprietary information belonging to another person or entity without authorization; and

  4. Thottee is not required to keep ordinary Feedback confidential unless otherwise agreed in writing or required by applicable law.

To the extent permitted by applicable law, you grant Thottee a non-exclusive, royalty-free right to use, reproduce, modify, develop, and incorporate Feedback for the purpose of improving or operating its services.

15. Links to Other Websites

Our Service may contain links to third-party websites or services that are not owned or controlled by Thottee.

Thottee has no control over and assumes no responsibility for the content, privacy policies, practices, products, services, or availability of third-party websites or services.

We do not warrant the offerings of any third-party entities or their websites.

You acknowledge that Thottee shall not be responsible or liable, to the extent permitted by applicable law, for any loss or damage caused or alleged to be caused by or in connection with your use of or reliance on any content, goods, or services available through third-party websites or services.

We strongly recommend that you review the terms of service and privacy policies of any third-party websites or services that you visit.

16. Disclaimer of Warranty

To the extent permitted by applicable law, the Service is provided on an “as is” and “as available” basis.

Thottee makes no representation or warranty that:

  • The Service will always be available or uninterrupted;

  • The website or its content will always be accurate, complete, or error-free;

  • Defects will always be corrected immediately;

  • The Service will be free from viruses or other harmful components; or

  • The Service or products obtained through it will always meet every user's individual expectations.

To the extent permitted by applicable law, Thottee disclaims warranties that cannot legally be excluded or limited, including implied warranties except where such exclusion or limitation is prohibited by applicable law.

Nothing in these Terms excludes or limits any consumer rights, guarantees, warranties, remedies, or protections that cannot lawfully be excluded or limited under applicable Indian law.

17. Limitation of Liability

To the maximum extent permitted by applicable law, Thottee and its officers, directors, employees, agents, service providers, and representatives shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or relating to the use of the Service or these Terms.

This includes, to the extent permitted by applicable law, claims arising from interruption of service, loss of data, loss of profits, loss of business opportunities, or other indirect losses.

However, nothing in these Terms shall exclude or limit liability that cannot lawfully be excluded or limited under applicable Indian law, including liability arising from fraud, wilful misconduct, or consumer rights and remedies that are protected by law.

To the extent permitted by law, where liability is legally established against Thottee in connection with a Purchase, the liability may be limited to the amount paid for the relevant product or order, subject always to any mandatory rights, remedies, or protections available to the consumer under applicable Indian law.

18. Termination

We may suspend or terminate your access to the Service where reasonably necessary, including where you materially breach these Terms, engage in fraudulent or unlawful activity, misuse the Service, or create a security or operational risk.

If you wish to stop using the Service, you may discontinue using it.

Provisions of these Terms that by their nature should survive termination shall continue to apply, including provisions relating to intellectual property, disclaimers, limitation of liability, applicable law, and dispute-related matters.

19. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India, subject to the exclusive jurisdiction of the competent courts in Telangana, India.

Our failure to enforce any right or provision of these Terms shall not be considered a waiver of that right or provision.

If any provision of these Terms is held by a competent court to be invalid, illegal, or unenforceable, that provision shall be limited or removed to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

These Terms, together with our Privacy Policy and any other policies expressly incorporated into them, constitute the agreement between you and Thottee regarding your use of the Service.

20. Changes to Service

We reserve the right to modify, suspend, restrict, or discontinue the Service, or any part of the Service, at our discretion.

We may also modify product listings, product availability, website features, descriptions, pricing, and other website content from time to time.

We will not be liable for temporary or permanent unavailability of the Service to the extent permitted by applicable law.

21. Amendments to Terms

We may amend these Terms from time to time by publishing an updated version on thottee.com.

It is your responsibility to review these Terms periodically.

Your continued use of the Service after revised Terms are published will constitute acceptance of the updated Terms, to the extent permitted by applicable law.

If you do not agree with the revised Terms, you should discontinue use of the Service.

22. Waiver and Severability

No waiver by Thottee of any term or condition set forth in these Terms shall be deemed a continuing waiver of that term or a waiver of any other term or condition.

If any provision of these Terms is held by a competent court or tribunal to be invalid, illegal, or unenforceable for any reason, that provision shall be eliminated or limited to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

23. Acknowledgement

BY ACCESSING OR USING THE SERVICE OR ANY OTHER SERVICES PROVIDED BY THOTTEE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE.

24. Contact Us

For questions, feedback, complaints, copyright notices, requests for technical support, or other matters relating to these Terms or the Service, please contact:

Thottee
Warangal / Hanamkonda, Telangana, India
Email: support@thottee.com

End of Terms and Conditions

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