Cancellation, Return & Refund Policy

Thottee Cancellation, Return & Refund Policy Details

Last Updated: October 07, 2026

At THOTTEE, we are committed to delivering healthy live plants, unadulterated organic soil nutrition, premium seeds, and durable gardening essentials to your doorstep. Because our catalog includes live botanicals and natural soil amendments, our return and refund guidelines are structured to maintain product integrity and safety.

Please read this policy thoroughly to understand the criteria and process for order cancellations, replacements, returns, and refunds.

1. Order Cancellation Policy

Pre-Dispatch Cancellations: You may cancel an order free of charge at any time before it has been dispatched or handed over to our logistics partner. To cancel, please contact us immediately at support@thottee.com with your Order ID.
Post-Dispatch Cancellations: Once an order has been shipped or picked up by our courier partners, it cannot be canceled in transit due to the perishable nature of live botanicals.

2. Return & Replacement Window

We accept return or replacement requests within 7 days of delivery strictly for items that arrive defective, physically damaged in transit, missing items/parts, or significantly different from the product ordered.

Requests raised after 7 days from the confirmed delivery date cannot be entertained.

3. Product-Specific Return & Eligibility Guidelines

To ensure fairness and quality assurance, items must meet the specific condition requirements outlined below:

A. Live Plants & Botanical Cuttings

Live plants may experience mild temporary transit stress (such as slight drooping or minimal shedding of bottom leaves). This is natural and does not qualify as damage.
If a plant arrives with broken root systems, crushed/severed main stems, or severe rot occurring during transit, you are eligible for a free replacement or refund.
Plants must not have been repotted, trimmed, pruned, or altered in any way prior to reporting.

B. Organic Soil Nutrition, Conditioners & Growing Media (Vermicompost, Cocopeat, etc.)

Tamper-Evident / Factory Seal Requirement: Organic amendments and bagged media are eligible for return or claim only if delivered in a torn outer transport sack, burst bag, or leaking state.
Non-Refundable if Opened: Any organic amendment bag, packet, or container whose original factory seal, stitch-seal, or tamper-evident tape has been cut, unsealed, opened, or used cannot be returned or refunded under any circumstances due to potential contamination and safety reasons.

C. Seeds & Flower Bulbs

Packets and bulb pouches must remain completely sealed, unplanted, untampered, and in original packaging.

D. Farming & Hand Gardening Tools

Tools must be brand new, unused, unsoiled, and unwashed.
All original product sleeves, protective edge covers, labels, and warranty/instruction tags must be intact.

4. Mandatory Proof: Continuous Unboxing Video

To safeguard against courier transit damage and fraudulent claims, a clear, uncut, uninterrupted unboxing video is mandatory for all damage, leakage, or missing item claims.

The unboxing video must clearly show:

The unopened package showing the complete shipping label and tracking/barcode clearly.
The initial cutting of the package tape/seals.
The extraction and close inspection of the damaged or deficient product.

Claims submitted without an uncut unboxing video or photographs of the outer shipping label may be rejected at our discretion.

5. Return Process & Doorstep Reverse Pickup

You do not need to self-ship return packages to any physical location. We operate a pickup-first model:

Initiate Request: Email us at support@thottee.com within 7 days of delivery with your Order ID, reason for claim, photos, and unboxing video.
Review & Approval: Our support team will review the claim within 24–48 hours.
Doorstep Pickup: Once approved, our courier partner will schedule a doorstep reverse pickup from your original delivery address.
Pickup Quality Check (QC): Please keep the item packed securely in its original packaging. The pickup executive may conduct a surface quality check. If an item is found opened, used, or missing original contents, pickup will be denied.

Note: For voluntary returns not caused by seller/transit defect, return logistics costs may be borne by the customer or deducted from the net refund value. Where the error lies with damaged transit or incorrect dispatch, reverse pickup and reshipment are completely free.

6. Restocking Fees

THOTTEE does not charge any restocking fees. Approved returns will receive full item value reimbursement without administrative restocking penalties.

7. Inspection & Refund Timeline

Warehouse Inspection: Once the returned item is received at our fulfillment center, it undergoes final verification within 2–3 business days.
Refund Disbursement: Once verified, your refund will be processed back to the original payment method (UPI, Credit/Debit Card, Net Banking):
- UPI / Net Banking / Cards: 3 to 7 business days depending on your bank's clearance cycles.
- Cash on Delivery (COD) Orders: You will be requested to share verified bank account details (Account Number & IFSC) to receive direct NEFT/IMPS credit within 3 to 5 business days.
An automated email confirmation will be sent as soon as your refund has been processed.

8. Customer Support & Grievance Contact

For queries or assistance regarding returns, replacements, or refunds, contact us:

Customer Support Email: support@thottee.com
Website Contact: https://www.thottee.com
Operating Hours: Monday – Friday: 10:00 AM – 6:00 PM IST | Saturday: 10:00 AM – 2:00 PM IST (Sundays & Public Holidays Closed)
Operations & Fulfillment Region: Warangal, Telangana - 506001, India